Refund policy

Last updated: November 15, 2026

Paluno sells food and drinks (BAM JUICE and BAM FŌS energy drinks). For health and safety reasons, please read this policy before you order.

1. All sales are final once picked up or delivered

Because our products are food and drinks, we cannot accept returns of opened or unopened cans once an order has been picked up or delivered. This is to protect every customer's health and safety.

2. Check your order at pickup

Please check your order before you leave the pickup (flavors, number of packs, and the condition of the cans). If anything is wrong, tell us right away and we will fix it on the spot. Once you leave with your order, it is considered accepted in good condition.

3. Damaged, wrong or missing items (shipped orders)

If your shipped order arrives damaged, or an item is wrong or missing, contact us within 48 hours of delivery. Please send your order number, a photo of the outside of the box, and a photo of the damaged or wrong items. We will send a replacement or refund the affected items. We may ask you to keep the damaged item until the issue is resolved.

4. Cancellations

You can cancel your order for a full refund before it has been picked up or shipped. Contact us as soon as possible at 561-277-5520 (call or text) or lorviluseemmanuel7@gmail.com. Once an order has been shipped, it cannot be cancelled.

5. Pickup orders not collected

If a pickup order is not collected within 7 days and we cannot reach you, we may cancel the order and refund it.

6. Taste and preference

We cannot refund an order because you did not like the flavor. If you are unsure, our mixed cases let you try one 6-pack of every flavor.

7. How refunds are paid

Approved refunds go back to the original payment method. Your bank may take 5 to 10 business days to show the refund.

8. Chargebacks

If you have a problem with your order, please contact us first. We will do our best to make it right. If a payment dispute is opened with your bank without contacting us, we will share our order records with the payment provider, including proof of pickup or delivery and this policy, which you accepted at checkout.

Contact

Paluno, 503 SE 20th Ave, Boynton Beach, FL 33435. Phone / text: 561-277-5520. Email: lorviluseemmanuel7@gmail.com